HOW LONG UNTIL I RECEIVE MY PURCHASE?
Orders ship within one week of being placed. Shipping time is fastest in Europe; generally around five to ten working days. In Germany, orders ship within two days. Shipping time to the U.S. and Canada is around four weeks. For all other locations, please allow approximately five weeks for your product to arrive.
WHERE DO YOU SHIP TO?
We ship our products worldwide.
WHAT ARE YOUR SHIPPING FEES?
Shipping fees are calculated during checkout; you can review shipping charges before placing your order. The fees we charge for shipping are proportional to our costs, and we work hard to ensure our costs are as low as possible. We ship via DHL for all orders around the world, as this is the most affordable distributor we've found.
WHERE’S MY TRACKING NUMBER?
We don't typically provide tracking numbers but they are available by request. Please email us at firstname.lastname@example.org.
WHAT ABOUT INTERNATIONAL CUSTOMS, TAXES, OR DUTIES?
Every shipment from Cirillo Consulting GmbH is labeled according to its contents. Many countries do not apply customs taxes to the importation of packages with books and so, in those cases, no customs fees are applicable. However, it is up to you to look into specific customs, taxes and / or duties. If you have any questions or concerns before placing your order, please contact your local customs office.
I THINK I JUST ENTERED THE WRONG SHIPPING ADDRESS.
If you think you've made a mistake while completing your order, please email us with your order number and correct address as soon as possible. Since orders are shipped quickly, we can't guarantee we'll be able to correct an order before it is sent. The best way to ensure the order ships to the correct address is to notify us immediately.
I ORDERED AN EBOOK. WHAT HAPPENS NOW?
After you've ordered your eBook, you'll receive an email with a link to download your book. If it's not showing up, check your spam folder.
I THOUGHT THE EBOOK EMAIL WAS SPAM AND I DELETED IT. WHAT DO I DO NOW?
No email, no problem: just visit this page, enter your order number and the email address used to place the order and we'll give you a new link to download the files.
MY DOWNLOAD LINK EXPIRED; HOW CAN I DOWNLOAD MY EBOOK?
Please contact us. Let us know your order number and / or the email address used to place the order and we'll reset your download link.
HOW CAN I READ MY EBOOK?
We offer our ebooks in two versions: Kindle and ePub. For ePub, you read your eBook via iBooks on your iPhone/iPad/iPod Touch, and Aldiko or Cool Reader on your Android devices. For Kindle devices, we offer our ebook in the mobi format which is compatible with all Kindle models, as well as Kindle for Mac or PC.
WHAT DO I DO WITH MY DISCOUNT CODE?
During checkout, you can apply a discount code after you enter your shipping and billing info, before confirming your order.
WHAT'S CIRILLO CONSULTING RETURN POLICY?
None of the products sold at Cirillo Consulting GmbH are returnable, unless they arrived damaged ordefective. In these cases, please email us.
DO YOU SELL TO BOOKSTORES?
Yes, we sell books to bookstores on a non-returnable basis for 30% off retail price; please contact us for more information.
DO YOU OFFER DISCOUNTED RATE FOR BOOK PURCHASES?
If you're buying ten or more products, let us know and we'll happily provide you with a discount.
I'D LIKE TO REVIEW ONE OF YOUR PRODUCTS. HOW CAN I DO THAT?
For review copies of books and other products, please contact us. In your email, include which product you'd like to review, the publication you work for, the size of your readership and your full contact information.